An admin user refers to someone who typically manages back-end tasks in the BuildPass app. For example, your Site Manager would be considered an admin user, as they would manage inductions, create new processes using forms and checklists, or assign defects. However, subcontractors or workers who are assigned a defect can access the Worker Portal for free.

BuildPass prides itself on its simple, transparent pricing that’s designed to grow with your business. Choose the plan with the features you need, and only pay for users who require admin access.

No! Subcontractors and workers can access the BuildPass Worker Portal for free – you only pay for the admin users who need access to manage your site's processes.

Yes, we offer additional implementation packages to make your transition to BuildPass seamless. Whether you're after a few guided training sessions or need support migrating documents from another platform, we're here to do the heavy lifting. These add-ons are designed to help you get the most out of BuildPass – without lifting a finger. For more information on these packages, contact sales@buildpass.ai.

You can easily upgrade or downgrade between the Lite, Standard, or Pro plans, and add or remove admin users at any time. To make changes, simply email support@buildpass.ai – any additional charges or refunds will be processed at different times depending on whether you're on a monthly or annual plan.

No, our plans are thoughtfully packaged to support businesses of different sizes in accessing the features they need. By keeping the minimum user count low, more builders can access advanced features without the large price tag. If you’d like to discuss your needs further, please email sales@buildpass.ai.