How LVL Group Streamlined High-End Construction with BuildPass

How LVL Group Streamlined High-End Construction with BuildPass

LVL Group is a Melbourne-based high-end residential construction company, specialising in luxury home renovations and custom new builds valued between $1M–$8M. Their team is known for restoring Victorian-era properties and executing complex architectural projects, including off-form concrete homes with basements and multi-storey designs.

Director and Construction Manager Dean Tucker leads the team with a clear vision: deliver exceptional builds, without letting compliance and paperwork slow things down.

“We love taking on big, ambitious projects. But as we grew, we needed a better way to keep everything in line and stay on top of compliance.”

The Problem: Compliance and Communication Bottlenecks

Like many growing builders, LVL Group had a patchwork of systems: QR codes for sign-ons, custom SWMS, and manually shared job plans. While it worked for a while, it wasn’t built to scale.

• Chasing trades for paperwork slowed projects down.
• Defects dragged on for months, creating client frustration.
• WhatsApp chats and phone calls meant communication lacked accountability.
• Site check-ins caused friction, leading to inconsistent compliance.

“Keeping track of trades on site, their insurances, SWMS, and just our overall safety was one of the biggest challenges we faced.”

The Solution: BuildPass as the Digital Backbone

LVL Group implemented BuildPass, a centralised construction management platform designed to handle safety, compliance, and scheduling all in one place.

With BuildPass, LVL now manages:

• Digital inductions & sign-ons – quick, easy, and mandatory.
• SWMS management – tracked and signed off digitally with automated reminders.
• Insurance compliance – expiring documents flagged automatically.
• Defect management – photo-logged and resolved in weeks, not months.
• Site diaries – daily logs with weather, photos, and subcontractor data.
• AI-powered scheduling – instant project timelines with dependencies mapped.
• Document management – one secure place for plans, SWMS, and permits.

“For us, it’s just a really user-friendly application. We don’t get any pushback at all — it’s a real no-brainer.”

Scheduling: The Game-Changer

For Site Manager James Watson, the standout feature has been BuildPass Scheduling.

“I used BuildPass Scheduling on our latest job in Albert Park. The AI tool generated the entire schedule for me, and all I had to do was adjust it to fit our needs. It was super helpful knowing where everyone was going to be placed within the project.”

By replacing spreadsheets and manual scheduling with AI-generated timelines, LVL can now plan faster, manage dependencies better, and keep trades aligned from tender to handover.

The Results: Faster, Safer, Smarter Projects

The shift to BuildPass has delivered measurable impact for LVL Group:

• Defects closed 70% faster – down from 2–3 months to just 2–3 weeks .
• Smoother site entry – trades now sign on immediately, without friction.
• Streamlined communication – WhatsApp threads and scattered texts replaced with accountable in-app actions.
• Time saved in scheduling – AI-generated project plans get LVL’s builds moving faster.
• Stronger compliance – reminders and storage ensure insurances and SWMS are never missed.

“Everything’s so organised now. Everyone knows when they arrive on site that they sign in straight away. It used to feel clunky, but now it just flows.”

— James Watson

Why LVL Group Trusts BuildPass

BuildPass is now more than a tool for LVL Group — it’s the digital backbone of their business.

“BuildPass has really changed our business. Our processes are in line, our defects are knocked over quickly, and both our team and clients are happier.”

— Dean Tucker

“It’s just a good way to be organised. Everyone knows what they need to do and when. It’s safer, it’s smoother, and it just makes sense.”

— James Watson